FAQ
Q: Will a new barrel made in Upper Sandusky fit my Model 37?
A: If the serial number of your gun is above 855000, an interchangeable barrel made in Upper Sandusky will fit your gun, but will likely need to be custom fit by one of our gunsmiths.
Q: Where is the serial number located on my Model 37?
A: On the Model 37®, the serial number is located on the bottom right side of the receiver or on earlier models the chamber end of the receiver between the magazine and barrel.
Q: What can I do if my Model 37® is double feeding or not feeding at all?
A: The quickest and easiest fix to this problem is a good thorough cleaning inside the receiver. Illustrated instructions for disassembly and cleaning of the M37 are included in our owners manual. Call us at 419-294-4113 to get a copy. If the problem persists, our skilled gunsmiths can service your firearm. For more information, go to the service department page.
Q: What does Re-Bluing mean?
A: Over time the finish on the metal on your shotgun can corrode, rust or just wear. Re-Bluing the shotgun can greatly increase the longevity and overall appearance of the metal. First we polish off the existing coating and rust, as well as some pitting (depending how deep it is). This is a high polish. Next we hot salt blue the parts at a high temperature that actually changes the color of the surface. The parts are then protected with a sealant.
Q: Are there any authorized service shops in my area of the country?
A: At this time, the only authorized service department is through the factory, here in Upper Sandusky, Ohio.
Q: How do I ship my gun for service work?
A: Ithaca Gun Company is a registered FFL manufacturer and can receive your shotgun for service work. To avoid any shipping hassles due to everchanging firearm shipping restrictions please use your local firearm dealership to ship your firearm to us for service. We do not accept C.O.D. Insuring your gun through the carrier is recommended. The B.A.T.F. laws stipulate that no live ammunition can accompany the firearm either in the gun or in the same box when sending the firearm.
Q: What is length of pull?
A: Length of pull (L.O.P.) is the distance from where the butt of the stock rests against your shoulder to where your finger pulls the trigger. Factory standard throughout the years have ranged from 13 7/8″ to 14 1/4″.
Q: Why is my trigger too heavy or too light?
A: Our new standard trigger pressure is 4-5 lbs. In the Past, Ithaca depended on hand filing the hammer and trigger fit. Now with CNC machined parts, we can actually reduce your existing weight by just replacing the hammer and trigger. If you would like this done, please send the trigger group to our service department with your contact information to the address on the service page.
Q: What Models does Ithaca Gun Company service?
A: Ithaca Gun Company services all models of the Model 37/87 along with most Ithaca 1911’s. We do not offer any other services for the other Ithaca models and have no parts for them.
New Gun Sales Related Questions
Q:How do I buy a new Ithaca?
You may have your local dealer contact us, or you can order from our online store, or by calling 419-731-4212 for sales. All firearm sales are final and must be shipped to a federally licensed dealer for transfer.
Q: How do I pay for my new Ithaca firearm?
A: Ithaca Gun Company accepts credit and debit cards, cashiers’ checks, and postal money orders.
Q: What kind of warranty is offered on new Ithaca firearms?
A: Limited Warranty:
Ithaca Gun Company warrants to you, the original purchaser, that this firearm was manufactured free of defects in material or workmanship; and for a period of one (1) year after the date of purchase, the manufacturer agrees to correct by repair or replacement (with same or comparable quality model) your firearm. Ithaca Gun Company reserves the right to inspect, examine, and/or test the firearm to assess any claim made under the Limited Warranty.
Exclusions:
This warranty is void if the firearm has been abused, misused, damaged by accident, fired with hand loaded and/or reloaded or improper non-SAAMI standard ammunition or obstruction in the barrel, or damaged by failure to provide reasonable and necessary maintenance. This warranty does not apply to normal wear of any parts, including metal, wood, plastic, rubber, other materials, or of the surface finish; this warranty is also void if any unauthorized repair and/or alteration has been performed on the firearm.
Service:
To obtain service, you must contact our service department prior to returning the firearm. You are responsible for all shipping costs both to and return from the factory. Ithaca Gun Company will not accept COD shipments of any firearm for service.
Contact:
Ithaca Gun Company
420 N. Warpole St.
Upper Sandusky, OH 43351
(419)294-4113
Service Department
Limitation of Damages:
Except where prohibited by law, Ithaca Gun Company will not be liable for any loss or damage arising from the use of this firearm, whether direct, indirect, consequential, or punitive. This warranty gives only the original purchaser specific legal rights; other rights may also be available, which may vary from state to state.
Q: How long will it take for my new Ithaca to arrive once I have paid for it?
A: We will only accept payment for standard models when they are in stock and ready for shipment. Therefore, your new firearm will arrive approximately 7-10 days after you pay for it.
Apparel and Accessories Related Questions
Q: I would really like to have an Ithaca t-shirt, patch, or hat to show my love of Ithaca firearms. Can I get some Ithaca apparel?
A: You can order a wide variety of Ithaca apparel and other Ithaca accessories at our ONLINE STORE by clicking HERE .
Q. What’s my gun worth?
A: We will not attempt to offer a value of any firearm. We recommend having it appraised by a competent firearms appraiser.
Q. What year was my gun made?
A: To find the age, have your serial number ready and click here:
https://test.ithacagun.com/serial-numbers/
Q. What is the easiest way to contact Ithaca Gun?
A: By calling 419-294-4113 or emailing contact@test.ithacagun.com for general questions or service@test.ithacagun.com for service and sales. Email is generally the most efficient way.
Q. Do you have parts and service for my gun?
A: We offer service on the guns we currently sell. If you go to www.ithacagun.com and do not see your firearm, it is likely that we don’t have parts or service for it. We have no records nor parts/service/support for the older SxS, Semi-Auto, Single shot, Lever Action or rimfire rifles. If you need service or have questions for these older firearms, please refer to www.diamondgunsmithing.com as we do not have the information you’re seeking.
Q. Will your parts fit my old M37?
A: Yes, all of our parts will fit your model 37 shotgun.
Q. What’s the difference between the M37 and the M87
A: The serial number. All parts are interchangeable, including barrels.
Q. Are you guys still building guns?
A: Yes, but at a limited capacity due to various events happening in our country. We are doing our best to supply firearms but are not immune to this situation.
Q. How do I buy a gun from you?
- Follow the instructions online if making an online purchase.
- If calling in please see below:
- Contact us to see if what you’re looking for is available.
- Contact your local dealer and ensure they will accept the firearm you’re looking to purchase for transfer to you.
- Have your local dealer email their FFL to service@test.ithacagun.com if you called in your order, contact@test.ithacagun.com if an online order.
- Once we have your dealers FFL we will call you for payment (if you called in your order, if you ordered online, skip this step) then we can process the order and ship to your dealer for transfer to you.
- It is generally your responsibility to provide this information but our salesperson will try their best to assist you any way necessary.
Q. Can I get on a waiting list?
A: Typically yes, we will add you to a waiting list however, at certain times of the year we may suspend this due to overwhelming demand. We strive to offer the best service possible and to do that we may be forced to suspend all orders until a manageable level is achieved.
Q. What dealers sell Ithaca Guns?
A: We no longer utilize distribution or a dealer network. You can order online or call and order your firearm directly from the factory and we will ship to any licensed dealer in your area. You can purchase online or call in.
Q. What custom shop options are available?
A: Please call.
Q. How do I get a catalog?
A: We do not offer a catalog Please visit www.ithacgun.com for our current offerings.
Q. Is Ithaca Gun open to the public?
A: No. We are not open to the public and no longer offer tours of our facility. We will accept appointments Mon – Thursday from 10:00am to 2:00pm with advanced notice only. Minimum 24hrs.
Q. Where can I find specs on your guns?
A: Click here: https://test.ithacagun.com/wp-content/uploads/2018/04/IthacaGunSpecs.pdf
Q. What is slam fire?
A: Firing multiple rounds by holding the trigger while cycling the action.
Q. Can or will you convert my gun to slam fire?
A: No.
Q. Will this barrel fit my gun?
- Our currently manufactured barrels will only fit receivers with a serial number above 855000.
- If you have a serial number below 855000, our barrels will not fit.
- If you purchased a pre-855000 serial number barrel to fit your pre-855000 receiver, we cannot guarantee fit due to manufacturing inconsistencies of pre 855000 serial numbers.
- We can fit a new barrel to a pre-855000 serial numbered receiver by installing an adapter. Cost for this is $750.00 including the new barrel but does not include return shipping. Minimum one year lead time. Click here for more information: https://test.ithacagun.com/product-category/barrels-receivers/
- If you buy a new barrel, we will fit it for free, but you are responsible for return shipping which is subject to change based on current shipping charges.
Q. My barrel doesn’t fit my receiver but the serial number indicates it should.
A: Loosen the yoke screw on the yoke (piece at end of magazine tube that saddles the barrel) and remove the screw. This should loosen the yoke. Once the yoke is loose, attempt to insert and twist the barrel into place. Once the barrel is seated, center the yoke to the barrel and snug the screw but do not tighten. Remove and reinsert the barrel. If smooth, fully seat the yoke screw.
Q. Why are shells sticking in the barrel or not extracting properly?
A: Modern ammunition is mostly utilizing steel-based hulls with some such as Federal using a brass “wash” on the steel to make it appear as brass. Upon firing, the steel base expands into the worn extraction grooves in the barrel, thus not leaving enough of the lip on the base of the hull for the extractors to grasp. Polishing the chamber will likely cause more harm than good. We suggest trying brass-based shells such as Remington STS/Nitro and Winchester AA. We have found these shells to perform reliably when other don’t. If that still doesn’t work, the barrel is likely worn past its useable life.
Q. I bought a new stock and it doesn’t fit.
A: Older M37’s had varying tang lengths. Our stocks are designed for tangs of roughly 1-1/2”. To find your tang length, remove the original stock and measure the tang from the back of the trigger housing to the tip of the tang. If it’s over 1-1/2” it will need to be altered by a competent gunsmith or sent to us for fitting.
Q. My stock fits but the forend doesn’t?
- If the forend wood doesn’t fit, it is likely you have a 2-3/4” slide tube. To use our new forend wood you will have to purchase a 3” slide tube, available on our website. 3″ guns manufactured after 1978 or Serial Number 371650000 / Bar Length 6″; Tube Length 5 7/8″
- 2 3/4″ Guns prior to 1978 or s./n. 371650000 / Bar Length 5 3/4″; Tube Length 6″ or 6 1/4″ (These parts have been discontinued and are no longer in production.)
- The Model 37 Classic Slide tube features a threaded nut on the rear and a bar Heliarc welded to the tube. This tube has been on most Model 37s throughout the years of manufacturing.
****Different years of manufacturing require different lengths of the tube. To ensure proper fit, please refer to the length descriptions before proceeding. Depending on condition, discontinued parts may possibly be repaired by Ithaca, but require the actual wood forend, original tube, and nut to be sent to Ithaca Service for proper fitting.
Q. How do I send my gun in for service?
- Call us at 419-294-4113 or email us at service@test.ithacagun.com and we will answer your questions.
- Do not send the gun until calling or having email confirmation prior to doing so.
Q. What does it cost to refurbish my firearm.
A: In most cases, we can reblue your entire firearm for $275 (subject to change without notice) and we can refinish your wood for $250.00 (subject to change without notice). A typical refurbishment will run roughly $600.00 and any necessary parts plus return shipping. This does not include any additional parts. We will call you if we find that repair beyond bluing is necessary.
Q. Why is shipping so expensive?
A: We insure all shipments and all firearms require adult signatures upon receipt.
Q. Can I return an item?
A: Yes but we cannot refund any shipping costs and you are subject to a 20% restocking fee. Items must be in original packaging and show no signs of use. Anything older than 30 days is non-refundable.
Q. Where is my tracking number?
A: If you place an order online, you will have to email us at contact@test.ithacagun.com to request a tracking number as they are not generated online.
